Claim Procedure
STEP 1
Customer calls
the call center
STEP 2
A claims surveyor
arranges a survey
STEP 3
An onsite survey
is conducted
STEP 4
Based on the survey findings, the claim is either rejected or accepted.
STEP 5
If the claim is accepted, the customer is requested to provide the necessary documents
STEP 6
The claim undergoes an internal approval process
STEP 7
Reject or Approve the payment
STEP 8
Process the payment to customer
Property Claim Process
STEP 1
Customer calls
the call center
STEP 2
A claims surveyor
arranges a survey
STEP 3
An onsite survey
is conducted
STEP 4
Necessary documents
are requested from the
customer
STEP 5
The claim undergoes an internal process for approval
STEP 6
The claim is either rejected or approved for payment
STEP 7
If approved, the payment is processed and disbursed to the customer
STEP 1
Customer calls
the call center
STEP 2
A claims handler contacts the customer to gather
information
STEP 3
Documents are requested from the customer
STEP 4
The claim undergoes an internal approval process
STEP 5
The claim is either rejected or approved for payment
STEP 6
If approved, the payment is processed and disbursed to the customer
