Reporting directly to the Chief Marketing and Communications Officer, the Head of Customer Experience will be responsible for overseeing our Call Centre department and Customer Service department to ensure our customers receive the highest level of service and satisfaction. Serving as one of the deputies to the CMO, the role also entails providing strategic oversight for key customer-centric projects. This individual will play a critical role in enhancing our customer experience across all touchpoints and driving customer loyalty.

The purpose of this job is to develop and implement effective training programs for the insurance sales team, ensuring continuous improvement through analysis, feedback, and innovative training techniques. This role also involves organizing and conducting training sessions, managing training materials and schedules, and evaluating the overall effectiveness of the training curriculum.

Acting as a liaison between clients and other teams or staff members within organization, Devise and implement sales strategies to drive growth and meet sales targets., Develop and track sales performance and milestones using appropriate tools., Analyze sales results and troubleshoot areas by reviewing and understanding sales reports., Provide guidance and support to sales team in implementing sales strategies effectively.

Provide product and service information to customers., Manage inbound/outbound calls and social media handling in a timely manner., Mainly answer phone calls professionally., Manage and solve customer complaints., Coordinate with related department/division, handle and follow up customer complaint until resolved by respective department/division.

The role holder is responsible for generally assisting the product team in the development and implementation of new products, redesigning of existing products.

Daily on-the-job training., Mentoring and operation support., Daily sales activity management and quality control., Ensure minimum numbers of policies and case sizes produced by in area of responsibility., Ensure to meet group production target., Ensure minimum policies renewal around responsibility.

Audience Engagement: Develop content that resonates with the target audience’s interests, challenges, and preferences, fostering engagement and interaction. Brand Awareness: Increase visibility and recognition of the brand through consistent and valuable content distribution across various digital channels. Lead Generation: Generate leads through content that educates, informs, and addresses the audience’s needs, guiding them through the buyer’s journey. SEO Optimization: Create content optimized for search engines to improve organic visibility and attract relevant traffic to the website. Thought Leadership: Establish the brand and key personnel as authorities in the industry by publishing insightful and thought-provoking content. Customer Retention: Support customer retention efforts by providing ongoing value through relevant and informative content that keeps customers engaged. Measurement and Optimization: Utilize analytics to measure content performance, identify trends, and optimize strategies for improved effectiveness and ROI.

The objective of a Content Marketing Specialist role is to strategically create, distribute, and manage compelling content that attracts and retains a targeted audience.

Main responsibility is to grow customer base (business partner/agency/agent recruitment) as external relation purpose especially for One-Stop-Service to contribute boosting sales through the channel.

The primary role of this actuarial position is to provide comprehensive support in various actuarial functions through rigorous data analysis, accurate valuation and solvency calculations, and efficient product pricing.