“ With Myitta, Thetti and Virya, discover your future at KBZMS! ”

“As a leading Insurance company in Myanmar, KBZMS value METTA (Loving Kindness) in all aspects. We are committed to diversity and inclusion with equal opportunities for all qualified applicants without regard to race, ethnicity, gender, gender identity or expression, sexual orientation, national origin, disability, age or any other protected characteristic as required by applicable law.”

Call Center Associate

Job Description

  • Provide product and service information to customers.
  • Manage inbound/outbound calls and social media handling in a timely manner.
  • Mainly answer phone calls professionally.
  • Manage and solve customer complaints.
  • Coordinate with related department/division, handle and follow up customer complaint until resolved by respective department/division.
  • Follow up customer calls when necessary and keep records of customers’ feedback.
  • Keep records of all detailed information in the respective system.
  • Other duties as assigned.
  • Job Requirements

  • Any graduate from universities
  • At least 1- 2 years related experience in a call center or customer service environment.
  • Must possess excellent communication skills.
  • English language and basic computer skills (Microsoft Office, Internet Email)
  • Must be able to workday and night duty.
  • Ability to work under pressure.
  • Job Details

    Job Grade

    Associate

    Department
    Customer Experience, Marketing and Communications
    Sub-Function
    Call Center
    Location
    Head Office, Yangon
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